Privacy Policy

Last updated: 20 August 2026

NeoGen HR (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, use our HR consultancy services, participate in our training or coaching services, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection and privacy legislation.

1. Who we are

The data controller responsible for your personal information is:

NeoGen HR, Penwartha Farm, Perranporth, TR60AZ.

For data protection enquiries, please contact us at:

Email: hello@neogenhr.co.uk

If you have any questions about how we use your personal data, please contact us using the details above.

2. What personal information we collect

Depending on how you interact with us, we may collect some or all of the following information:

Information you provide to us

This may include:

• Your name and job title
• Your employer or organisation
• Email address and telephone number
• Business address
• Information provided through website enquiry forms
• Information you provide when requesting a consultation, training course or coaching session
• Information contained within correspondence with us
• Information relating to your training or coaching requirements
• Feedback, evaluations and testimonials you choose to provide
• Information required to administer our services and business relationship
• Payment and invoicing information where applicable

Information relating to HR consultancy services

Where you engage us to provide HR consultancy or strategic HR support, we may process information relating to employees, managers or other individuals within your organisation.

Depending on the services provided, this may include personal data relating to employment, such as job roles, organisational information, performance information or other HR-related information.

Where we process personal data on behalf of a client organisation, the client will generally remain the data controller and NeoGen HR will act as a data processor or, where appropriate, an independent data controller. The precise responsibilities of each party will depend on the services being provided and will be set out in the relevant agreement where appropriate.

We do not seek to collect more personal information than is reasonably necessary to provide our services.

3. Special category data

HR activities can sometimes involve information that is considered special category data under the UK GDPR, such as information relating to health, disability or other protected information.

We will only process special category data where there is an appropriate legal basis and an applicable condition for processing under data protection law.

Where we are providing services to an organisation and processing special category data on its behalf, we will follow the client’s instructions and the terms of our agreement with that organisation.

Please do not provide sensitive personal information through our website enquiry forms unless it is necessary to do so.

4. How we collect your information

We may collect personal information:

• When you contact us by email, telephone or through our website
• When you complete an enquiry or contact form
• When you request information about our services
• When you book or attend training or coaching
• When you enter into an agreement with us
• When we provide HR consultancy services to you or your organisation
• When you provide feedback or a testimonial
• When you subscribe to marketing communications
• When you interact with our website through cookies or similar technologies

We may also receive information from your employer or organisation where they have engaged us to provide services.

5. How we use your personal information

We may use your personal information to:

• Respond to enquiries and requests
• Provide HR consultancy, strategic HR and business support
• Provide training, coaching and mentoring services
• Arrange and administer training courses and events
• Communicate with clients, participants and prospective clients
• Prepare proposals, quotations and contracts
• Manage our client relationships
• Process payments and issue invoices
• Provide information about our services where you have asked us to do so
• Improve our services and training programmes
• Obtain feedback about our services
• Maintain appropriate business and financial records
• Meet our legal and regulatory obligations
• Protect our business, website and systems from fraud, misuse or security threats
• Establish, exercise or defend legal claims where necessary

We will only use your personal information for purposes that are compatible with the purposes for which it was collected or where otherwise permitted by law.

6. Our legal bases for processing

Under the UK GDPR, we must have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your personal information where it is necessary to enter into or perform a contract with you or your organisation.

For example, this may include administering consultancy services, arranging training or processing payments.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

This may include managing client relationships, improving our services, maintaining business records and communicating with existing clients about relevant services.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Consent

In certain circumstances, we may ask for your consent to process personal information, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you have the right to withdraw it at any time.

7. Marketing

We may occasionally contact you about our services, training courses, events, resources or other information that we believe may be relevant to you.

Where required by law, we will obtain your consent before sending electronic marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the communication or by contacting us directly.

We will not sell your personal information to third parties.

8. Cookies and website technologies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device that can help websites operate effectively, remember preferences and understand how visitors use a website.

We may use:

• Strictly necessary cookies, which are required for the website to operate.
• Analytics cookies, which help us understand how visitors use our website and improve its performance.
• Functionality cookies, which may remember preferences or settings.
• Marketing cookies, where applicable, which may be used to understand or measure advertising activity.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie consent tool and/or your browser settings.

Our website may use third-party services such as website analytics, embedded content, video platforms or social media features. These providers may place their own cookies or process information in accordance with their own privacy policies.

9. Who we share your information with

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

• Website hosting and website management providers
• Email and communication service providers
• Accounting and invoicing providers
• IT and software providers
• Online training or meeting platforms
• Professional advisers, such as accountants, lawyers or insurers
• Payment service providers
• Government, regulatory or law enforcement bodies where we are legally required to do so

Where we use third-party service providers to process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

We do not sell personal information to third parties.

10. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal data is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

These safeguards may include an adequacy decision, appropriate contractual protections or other lawful transfer mechanisms.

11. How long we keep your information

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

The length of time we retain information will depend on its nature and the reason we collected it.

For example:

• Client and contractual records may be retained for the duration of the business relationship and for an appropriate period afterwards.
• Financial and accounting records will generally be retained for the period required by applicable UK law.
• Training and course administration records will generally be retained for as long as reasonably necessary to administer the course and maintain appropriate business records.
• Marketing information will be retained until you unsubscribe or where appropriate for us to determine that it is no longer relevant.

Where personal information is no longer required, we will securely delete it or anonymise it.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

These measures may include:

• Appropriate access controls
• Password protection and secure authentication
• Secure cloud-based systems where appropriate
• Limiting access to personal information to those who need it
• Appropriate staff and contractor confidentiality requirements
• Regular review of our information handling practices

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your data protection rights

Under UK data protection law, you may have the following rights:

• The right to be informed about how we use your personal information.
• The right of access to the personal information we hold about you.
• The right to rectification of inaccurate or incomplete information.
• The right to erasure of your personal information in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability in certain circumstances.
• The right to object to certain processing, including direct marketing.
• Rights relating to automated decision-making and profiling, where applicable.
• The right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and certain exemptions or conditions may apply.

If you would like to exercise any of your rights, please contact us using the details provided above.

We may need to request additional information to verify your identity before responding to a request.

We will respond to a valid request in line with GDPR compliance timeframes.

14. Complaints

We hope that we can resolve any concerns you may have directly.

If you have a concern about how we have handled your personal information, please contact us in the first instance at:

hello@neogenhr.co.uk

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Further information about making a complaint can be found on the ICO’s website:

Information Commissioner’s Office (ICO)

15. Third-party websites

Our website may contain links to other websites, including social media platforms and websites operated by third parties.

This Privacy Policy only applies to NeoGen HR and our website. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Children’s information

Our services and website are intended primarily for adults and businesses.

We do not knowingly collect personal information from children through our website unless this is necessary as part of a service being provided and there is an appropriate lawful basis for doing so.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The most recent version will be published on our website and the “Last updated” date at the top of this policy will be amended accordingly.

18. Contact us

If you have any questions about this Privacy Policy or how we process personal information, please contact:

NeoGen HR
Penwartha Farm

Penwartha

Perranporth

Cornwall

TR6 0AZ

Hello@neogenhr.co.uk

Privacy contact: Hello@neogenhr.co.uk

Website Terms of Use

Last updated: 20 August 2026

Welcome to the NeoGen HR website. These Terms of Use set out the terms that apply when you access or use our website.

By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use our website.

1. About us

This website is operated by:

NeoGen HR, Penwartha Farm, Perranporth, TR60AZ.

In these Terms of Use, “NeoGen HR”, “we”, “us” and “our” refer to the business operating this website.

2. Use of our website

You may use our website for lawful purposes and in accordance with these Terms of Use.

You must not use our website:

• For any unlawful or fraudulent purpose.
• To attempt to gain unauthorised access to our website, systems or data.
• To introduce viruses, malware or other harmful material.
• To interfere with the operation or security of the website.
• To copy, reproduce or distribute website content without our permission.
• To impersonate another person or organisation.
• To use information obtained from our website to cause harm to another person or organisation.

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms of Use have been breached.

3. Website information

We aim to ensure that the information provided on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate or current.

Information provided on this website is intended for general information purposes only.

In particular, information relating to HR, employment practices, management, employment law, business practices or other professional matters should not be treated as specific legal, HR or professional advice relating to your individual circumstances.

Employment law and other relevant legislation can change, and the appropriate course of action will depend on the particular circumstances.

If you require advice regarding a specific situation, you should contact us to discuss whether our consultancy services are appropriate or seek advice from an appropriately qualified professional.

4. No professional advice

Although NeoGen HR provides HR consultancy, training, coaching and related services, information published on this website does not automatically constitute a professional advisory relationship between you and NeoGen HR.

Reading information on this website, downloading a resource or contacting us through the website does not create a client relationship.

Any formal consultancy, training or other professional engagement will be subject to the terms agreed between NeoGen HR and the relevant client.

5. Training and educational content

Our website may contain information, resources, articles, videos, training materials and other educational content.

These materials are provided to support learning and development and are not intended to replace professional advice tailored to your particular circumstances.

Where training materials are provided as part of a paid course, workshop or other service, additional terms may apply to that service.

6. Intellectual property

Unless otherwise stated, all content on this website is owned by or licensed to NeoGen HR.

This includes, but is not limited to:

• Text and written content
• Training materials
• Courses and course content
• Graphics and images
• Logos and branding
• Videos
• Downloads and resources
• Website design and layout
• Documents and templates
• Original methodologies and frameworks

This content is protected by applicable intellectual property and copyright laws.

You may view and use the website for your own personal or legitimate business purposes.

Unless we have given you written permission, you must not:

• Reproduce substantial parts of our website content.
• Republish our content elsewhere.
• Sell, licence or commercially exploit our materials.
• Copy or distribute our training materials.
• Modify or create derivative works from our materials.
• Remove copyright, trademark or other ownership notices.
• Present our materials as your own.
• Use our content to create competing training or consultancy products.

Where we provide downloadable resources for your personal or organisational use, the permission to use those resources does not transfer ownership or intellectual property rights to you.

7. Training materials

Training materials supplied by NeoGen HR may only be used in accordance with the terms under which they were supplied.

Unless expressly agreed otherwise in writing, materials provided to a client or training participant are for use by the individual or organisation that purchased or commissioned the relevant service.

They must not be:

• Shared publicly.
• Uploaded to websites or online repositories.
• Resold.
• Distributed to third parties.
• Used to deliver training to others.
• Reproduced as part of another training course or commercial service.

If an organisation wishes to reproduce or distribute training materials to additional employees or users, please contact us to discuss appropriate licensing arrangements.

8. Our trademarks and branding

The NeoGen HR name, logo, branding and other associated marks belong to NeoGen HR or are used under appropriate permission.

You must not use our name, logo or branding in a way that suggests that you are affiliated with, endorsed by or acting on behalf of NeoGen HR without our prior written permission.

9. User-submitted information

If you submit information, comments, feedback, testimonials or other content to us through our website, you must ensure that you have the right to provide that information.

You must not submit content that:

• Is unlawful, defamatory or fraudulent.
• Infringes another person’s intellectual property rights.
• Contains malicious software.
• Contains confidential information belonging to another person or organisation without permission.
• Contains unnecessary sensitive or personal information.

Where you voluntarily provide feedback or a testimonial for use by NeoGen HR, we will only use it in accordance with any permissions you have given us and applicable data protection legislation.

10. Website availability

We aim to keep our website available and operating properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend, withdraw or modify the website without notice where necessary for maintenance, security, technical reasons or other legitimate business purposes.

11. Security

You must not attempt to compromise the security of our website.

This includes attempting to:

• Gain unauthorised access to our website or systems.
• Access information that is not intended for you.
• Introduce malicious software.
• Circumvent security or authentication measures.
• Carry out denial-of-service attacks or similar activities.
• Interfere with the website or its underlying systems.

We may report suspected unlawful or malicious activity to the appropriate authorities.

12. Third-party websites and services

Our website may contain links to websites, platforms or services operated by third parties.

These links are provided for convenience or informational purposes.

We do not control or accept responsibility for third-party websites, their content, availability, security or privacy practices.

The inclusion of a link does not necessarily mean that NeoGen HR endorses or recommends the third-party organisation, product or service.

You should review the terms and privacy policies of third-party websites before using them.

13. Limitation of liability

To the fullest extent permitted by UK law, NeoGen HR will not be responsible for any loss or damage arising from:

• Your use of, or inability to use, our website.
• Your reliance on information published on the website.
• Errors or omissions in website content.
• Website interruptions or unavailability.
• Viruses or other harmful material transmitted through the website, despite reasonable security measures.
• Third-party websites or services accessed through links on our website.

Nothing in these Terms of Use excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

14. Your responsibility

You are responsible for ensuring that your use of our website and any information or resources obtained from it is appropriate for your circumstances.

Where you make decisions based on information provided on our website, you remain responsible for those decisions.

For HR, employment law or other professional matters, you should obtain appropriate advice before taking action where the circumstances require it.

15. Privacy

Our use of personal information collected through this website is explained in our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how we protect it and your rights under applicable data protection legislation.

16. Changes to these Terms

We may update these Terms of Use from time to time.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.

You should check this page periodically to ensure that you are aware of the current terms.

17. Severability

If any provision of these Terms of Use is found to be unlawful, invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

18. Entire agreement

These Terms of Use, together with our Privacy Policy and any other terms expressly referred to on this website, constitute the terms governing your use of the website.

Separate terms and conditions may apply to consultancy services, training courses, coaching services or other services provided by NeoGen HR.

Where separate terms have been agreed with a client, those terms will take precedence in relation to the relevant services.

19. Governing law and jurisdiction

These Terms of Use are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes arising in connection with these Terms of Use will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

20. Contact us

If you have any questions about these Terms of Use, please contact:

NeoGen HR
Penwartha Farm

Penwartha

Perranporth

Cornwall

TR6 0AZ

Hello@neogenhr.co.uk